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Uber's Strategic Services Group was a highly controversial entity within the company. Composed of ex-CIA and secret service executives, it was tasked with tracking competitors and monitoring high-profile political figures and lawmakers. This group was given substantial budgets, running into tens of millions of dollars, for their activities. They even went as far as recording private conversations and allegedly bribing local officials in Asian markets. The broader implications of these actions were significant. They not only raised serious ethical and legal questions but also damaged Uber's reputation, leading to public backlash and regulatory scrutiny. This case study serves as a cautionary tale for other businesses about the potential pitfalls of aggressive competitive tactics and the importance of ethical conduct.
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Uber's Strategic Services Group, made up of ex-CIA and secret service executives, tracked the competitors at DiDi and Lyft and monitored high-profile political figures and lawmakers. They even recorded private conversations. Kalanick approved personal budgets that ran into tens of millions of dollars for these activities. Uber executives used company cash to pay bribes to local officials in Asian markets.
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Learn how Uber's growth was fuelled by obsessive product focus, broken rules, growth at all costs and minimal bureaucracy from the book that inspired ...
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