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Google's approach to transparency, as described in the case study, is quite unique and has significant implications. It helps in reducing internal conflicts, rivalry, and politicking. Google's culture of transparency encourages open communication, even when it comes to criticism. For instance, if an employee writes a negative email about a colleague, that colleague is added to the email thread, forcing a quick resolution. This approach promotes accountability and fosters a culture of open dialogue and respect among employees. However, it also requires a high level of maturity and professionalism from all employees. The implications of this approach can be seen in Google's success and the high level of employee satisfaction reported.
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Laszlo Bock, Google’s innovative Senior Vice President of People Operations, offers his best answers to these puzzling questions in his book Work Rule...
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Transparency also helps with the softer side of things by curbing conflict, internal rivalry, politicking and "backstabbing." If you write a nasty email about someone at Google, you should not be surprised to see that person added to the email thread. Bock recalls the first time he ever complained about someone in an email and his manager promptly copied that person, forcing them to resolve the issue quickly.
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