A company can increase its overall value by 30% through customer retention by focusing on turning return customers into lifetime customers. This can be achieved by improving customer service, offering loyalty programs, and ensuring high product or service quality. Regular communication with customers and personalization can also help in retaining customers. It's important to note that a 10% increase in retention can increase a company's overall value by 30%, as found by Bain.
Do you spend too much to acquire new customers? Our Customer Acquisition Toolbox can help track and...
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