A service-level agreement (SLA) can enhance a subscription-based business model by providing a clear understanding of the service standards a customer can expect. This can include details about the quality, availability, and responsibilities related to the service. It can help build trust and transparency between the business and the customer, potentially leading to increased customer satisfaction and retention.
Subscription services have grown revenues 8X faster than the S&P500 and 5X faster than US retail sal...
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