A small business can apply Gerstner's decision to keep IBM together by focusing on integration and synergy among its various units or departments. Instead of breaking apart the business into separate entities, the business should strive to work as a cohesive unit, leveraging the strengths of each part to create a more robust and versatile whole. This approach can help the business meet a broader range of customer needs and adapt more quickly to market changes. It's also important to note that this strategy requires strong leadership and a clear vision, as demonstrated by Gerstner at IBM.
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Learn from one of the best turnaround leaders of our time, Lou Gerstner of IBM. Take a page from Gerstner’s playbook on how to reinvigorate a quickly...
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From the beginning, Gerstner's vision in a united IBM with a strong services arm was at the forefront of his leadership. One of the first decisions he made upon coming into IBM was the decision to keep IBM together rather than sell off the individual business units. Industry analysts suggested that IBM would be able to best realize shareholder value by breaking apart and showing their cards with their more valuable units. However, in a world where there were endless companies offering "puzzle pieces" but few players willing and able to be the "integrator," Gerstner knew IBM would meet a valuable need by staying together and playing that role. He was confident in his position because of his previous experience being an IBM customer as head of American Express and later RJR Nabisco.