Businesses can identify opportunities for transformation in their products or services by understanding their customers' needs and experiences. They can conduct market research, customer surveys, and feedback sessions to gain insights into what customers value and what they think could be improved. They can also analyze industry trends and competitor strategies. Furthermore, businesses can look internally at their own processes and operations to identify areas for improvement. For instance, they might find ways to enhance efficiency, reduce costs, or improve quality. Ultimately, the goal is to create more value for customers and differentiate from competitors.
By customizing each part of a customer experience, a product or service increases in value. Using ke...
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