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Drucker's theories can be used to improve customer relations in a business by focusing on the customer's needs and wants. This involves understanding the customer's perspective and providing value to them. Drucker emphasized the importance of knowing and understanding the customer in order to provide them with products or services that meet their needs. This approach can lead to improved customer satisfaction and loyalty, which in turn can lead to increased business success.
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Most of the traditional management theories practiced today can somehow be tied to Peter Drucker. Many readers will be familiar with his work, and thi...
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Most of the traditional management theories practiced today can somehow be tied to Peter Drucker. Many readers will be familiar with his work, and is filled with some of the very best of his theories on management. Readers will find that many of these practices are familiar, but by learning or relearning these proven theories and putting them into practice, readers will have a reliable foundation for effective business management.
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