Information flows from the edges to the top management can be beneficial in several ways. Firstly, it can help in early detection of inflection points, which are transformations in the business environment caused by factors like technological change, demographic shift, or new regulations. These inflection points can change the fundamentals of business, destroy existing incumbents, and generate new opportunities. Secondly, it can help overcome the issue of employees shielding leaders from unpleasant information to create a good impression. By having a direct information flow from the edges, leaders can get a more accurate picture of the situation on the ground.
How can you foresee new growth opportunities and take advantage of the next inflection point? Distil...
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