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The 8D Process, while traditionally used in production, can be applied to other areas of business as well. It's a systematic problem-solving method that can be used in any area where there are issues to be resolved. For example, it can be used in customer service to address and resolve customer complaints, in HR to deal with employee issues, or in finance to solve budgeting problems. The key is to identify the problem, form a team, define and describe the problem, develop and implement a solution, and then check the effectiveness of the solution.
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This slide showcases the 8D Process – a detailed, team-oriented way to solve the production process problems. The method focuses on finding the root cause of a problem, as well as developing and implementing an action plan. One of the reasons to explore Blue Ocean Leadership is its effectiveness due to the fact that the people managers oversee and report to are actively involved in identifying what's effective and what isn't, per Harvard Business Review (HBR).
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Follow up to the first part of our Business Strategies and Frameworks compilation, part 2 offers you some of the most useful and popular business stra...
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