The Action Priority Matrix could have been used in these situations to help Sony's Playstation and Microsoft's Xbox make better decisions. This matrix could have helped them prioritize their actions based on the impact and effort required. For instance, they could have evaluated the impact of their decisions (raising the cost of Xbox Live Gold service and shutting down the legacy Playstation network stores) against the effort it would take to implement these changes. If these actions were found to be high effort but low impact, they could have been deprioritized, potentially avoiding the backlash they received.
How do you better organize your priorities to make stronger decisions backed up by data? With this c...
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