How could the Fishbone and Kano diagrams have been applied in the

Fishbone and Kano diagrams could have been used in these decision-making processes to identify potential problems and customer satisfaction levels. The Fishbone diagram could have been used to identify the root causes of potential issues, such as customer dissatisfaction with price increases or service shutdowns. The Kano diagram could have been used to understand customer needs and expectations, helping to predict how changes would impact customer satisfaction. These tools could have helped both companies avoid making decisions that they later had to reverse.

Question was asked on:

Over the last 20 years, Sony's Playstation and Microsoft's Xbox have been neck and neck for the top-selling game console with each new generation. But both companies made decisions they had to walk back this year: Xbox decided to raise the cost and charge gamers the same price they would pay for a whole year of its Xbox Live Gold service, only now they would only get six months. Playstation also angered fans when it decided to shut down the legacy Playstation network stores, also ultimately deciding to walk back the decision.

Asked on the following presentation:

Decision-Making Models

How do you better organize your priorities to make stronger decisions backed up by data? With this collection of decision-making frameworks, you’ll le...

download

Download 7 out of 30 slides