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A customer journey map provides a framework for CX (Customer Experience) initiatives by visualizing how customers interact with a brand. It allows business owners or managers to understand and empathize with customers' experiences, rather than making assumptions. This understanding lays the groundwork for meaningful interactions and successful business outcomes. It provides a tangible structure for planning and implementing CX initiatives.
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Per LinkedIn, the customer journey map is a technique that allows visualizing how customers interact with a brand. The advantage of using such a map lies in the fact that it forces a business owner or business manager to look at how customers actually experience the brand and not how your team assumes they do. Another main benefit of mapping a customer's journey is that "understanding and empathizing with customers lays the groundwork for meaningful interactions and successful business outcomes. It also provides a tangible framework for CX initiatives," LinkedIn Marketing Solutions Blog states.
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Optimize revenue from your leads with our Customer Journey Maps presentation. Use this deck to draw out and visualize complex customer experiences and...
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