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Process improvement can significantly impact the overall performance of a company. It can lead to improvements in efficiency and cost reductions. For instance, a study conducted on 204 lean projects launched from 2012 to 2017 at a European bank with over 2,000 branches in 14 countries serving more than 16 million customers showed significant improvements. However, the success of these improvements depends on various factors, including the way they are implemented and sustained.
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Studies show that companies embracing process improvement practices enjoy significant improvements in efficiency and costs, "Harvard Business Review"("HBR") reports. The University of North Carolina's Brad Staats and the University of Oxford's Matthias Holweg and David Upton examined 204 lean projects launched from 2012 to 2017 at a European bank with more than 2,000 branches in 14 countries and serving more than 16 million customers. The researchers strived to get to the bottom of why some improvements are sustained and others aren't. To achieve this, they looked at the lean initiative, started by the head office. Here is what Holweg and Upton discovered:
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