Optimize your business processes to achieve new breakthroughs in quotas and quality standards. Use our Process Improvement presentation – including common techniques and frameworks — to be more efficient at what you do.
List all benefits of business process improvement with this slide. Consider including productivity boost, employee satisfaction increase, reduced risk, compliance, client satisfaction increase, agility and technology integration.
Use this slide to communicate your strategy around accountability. Remember, that by implementing the right systems, you can track progress, have the means to assess processes, set realistic deadlines and monitor responsibilities.
With this slide, introduce your overall strategy for business process re-engineering with the purpose of increasing performance and lowering costs. Touch upon process analysis, process development and process tracking.
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"Process improvement involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users," as defined by "CIO United States."
Process improvement tools, methods and techniques include, but are not limited to:
"Forbes" recommends the below strategies from management leaders working in different industries for reviewing and improving business processes:
"Set a regular challenge for yourself and your team to imagine this: if we had to double what we are doing right now, how would we do it and how would our current processes support that?"
"OKR models start with business objectives and then cascade into department, team and individual objectives and expected outcomes. The 'why' and 'what' are defined while the 'how' is left to the teams/employees, empowering them."
"While there seems to be a negative stigma around the concept of business profitability, if small businesses are not profitable, they can't keep people employed, fulfill their contracts and ultimately keep their portion of the supply chain moving."
"Ask yourself what does this process serve? Is it still relevant? Is it optimized? What steps can be eliminated or streamlined? Are there manual, redundant or unnecessary steps? How can technology and automation help? Change is the only constant."
"Ask your team for their opinions and suggestions on how the company can do better. Review submissions weekly and once or twice a year (depending on engagement and the severity of the issues raised) set up a meeting to brainstorm solutions."
To implement business process improvement, follow this guide, put together by project management software provider, Project Manager:
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Studies show that companies embracing process improvement practices enjoy significant improvements in efficiency and costs, "Harvard Business Review"("HBR") reports. The University of North Carolina's Brad Staats and the University of Oxford's Matthias Holweg and David Upton examined 204 lean projects launched from 2012 to 2017 at a European bank with more than 2,000 branches in 14 countries and serving more than 16 million customers. The researchers strived to get to the bottom of why some improvements are sustained and others aren't. To achieve this, they looked at the lean initiative, started by the head office. Here is what Holweg and Upton discovered:
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To interpret and explain the findings better, Holweg and Upton talked to the bank's managers in all 14 locations. The managers named visible support from board members and senior leadership as one condition needed to keep improving. Without it, frontline workers believe that the company's enthusiasm for the effort has waned, and backsliding ensues, the managers stated, according to "HBR." The need for consistent measurement and monitoring was also mentioned. "Addressing the low-hanging fruit is easy; it becomes harder in the long term," one of the bank managers shared with the researchers.
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