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The divergence and convergence method is a crucial part of the human-centered design system as discussed in The Design of Everyday Things. In the problem stage, divergence allows for the consideration of various possibilities to identify the real problem. This involves broad thinking and exploration of different perspectives. Once the right problem is identified, convergence comes into play. This is the process of deciding the next course of action, narrowing down the options, and focusing on a specific solution. This method ensures a comprehensive understanding of the problem and a focused approach towards the solution, making it a key component of the human-centered design system.
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To use the 'problem' stage as an example, one must first diverge the approach and consider various possibilities to determine what the real problem is. Then, they must converge when they feel the right problem has been identified. Divergence is to consider possibilities; convergence is to decide the next course of action. This divergence/convergence occurs at both the problem and solution phases.
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How do designers improve their products to work around flaws in human logic? In The Design of Everyday Things, Don Norman teaches the top frameworks b...
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