How does the 'process diagnosis' phase in BPR help in evaluating the effectiveness of current processes?

The 'process diagnosis' phase in Business Process Re-engineering (BPR) is crucial for evaluating the effectiveness of current processes. In this phase, a diagnostic tool or method is used to assess how well the current process aligns with the organization's goals. The process is then rated based on its ability to meet customer requirements. This evaluation helps identify areas of improvement and inefficiencies in the current process, providing a basis for the next phase, which is 'process redesign'.

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BPR can be roughly divided into four continuous phases: The first stage is "organize." Execs create a process map, prioritize areas for improvement, establish who will own each process, and then initiate the project. Second, comes the "process diagnosis." This stage usually entails a or similar tool to evaluate how effectively the current process meets your goals, then rate its ability to meet customer requirements. Next is "process redesign'', where execs benchmark current processes, develop solutions to close the gap, and get buy-in from key stakeholders to develop their process improvement plan. Finally, "process deployment" is when execs implement the process improvement plan, measure their results, obtain feedback from customers, and complete the whole BPR process again. (Slide 7)

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Business Process Re-engineering (BPR)

How do you cut costs and streamline workflows that are vital to your organization? Consider business process re-engineering, a systematic overhaul to ...

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