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Synopsis

How do you cut costs and streamline workflows that are vital to your organization? Download the Business Process Re-engineering (BPR) presentation template to help your organization produce better products and yield higher ROI. BPR is a systematic overhaul to rethink and redesign business processes from the ground up and dramatically improve performance. The template includes slides on Function vs Process Orientation, BPR vs Continuous Improvement, BPR Phases, Common BPR tools, BPR service levels, Change Management, Gap Analysis, Business benchmarking, Value chain analysis and top BPR strategies, plus many more.

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Common challenges in applying the BPR framework include resistance to change, lack of understanding of the process, inadequate resources, and poor communication. These can be overcome by ensuring strong leadership, providing adequate training and resources, maintaining open and transparent communication, and fostering a culture of continuous improvement.

The Business Process Re-engineering (BPR) framework has several practical applications in the manufacturing industry. It can be used to streamline workflows, reduce costs, and improve overall performance. For instance, BPR can help in identifying and eliminating redundant processes, thereby increasing efficiency. It can also be used to restructure the organization's workflow, leading to better coordination and reduced lead times. Moreover, BPR can aid in the implementation of new technologies, which can further enhance productivity and reduce costs. Lastly, BPR can facilitate the adoption of a process-oriented approach, which focuses on the end-to-end process rather than individual tasks, leading to improved overall performance.

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Outcome

BPR decreases management layers, accelerates workflows, and optimizes time-sensitive activities to help your organization adapt to today's rapidly-paced business environment. Additionally, BPR puts a higher emphasis on client needs, which allows organizations to produce better products and yield higher ROI. Use this management framework to transform your organization from purely functional to lean, process-oriented, and collaborative. Read to the end, and we'll explain how Airbnb used BPR to overhaul its entire product team to streamline its product design process from days to 45 minutes.

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Business Process Re-engineering (BPR) is a unique management framework that focuses on rethinking and redesigning business processes from the ground up. Unlike other frameworks that may focus on incremental improvements or specific areas, BPR aims for dramatic improvements across all processes. It emphasizes reducing management layers, accelerating workflows, and optimizing time-sensitive activities. This approach allows organizations to adapt quickly to changing business environments. BPR also places a higher emphasis on client needs, which can lead to better products and higher ROI. An example of BPR's effectiveness is Airbnb's use of it to streamline its product design process from days to 45 minutes.

The main components of the Business Process Re-engineering (BPR) framework include:

1. Understanding the existing process: This involves mapping out the current process and identifying areas of inefficiency.

2. Identifying the processes that need to be re-engineered: Not all processes may need re-engineering. The focus should be on processes that directly impact customer satisfaction and bottom-line results.

3. Redesigning the process: This involves rethinking and redesigning the process from scratch to achieve dramatic improvements in performance.

4. Implementing the new process: This involves making the necessary changes in the organization and training the staff to work in the new way.

5. Continuous improvement: BPR is not a one-time exercise. It involves continuously monitoring the process and making improvements as necessary.

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Slide highlights

Function vs. Process

Businesses are often focused on being "function" oriented instead of "process" oriented. When an organization is focused on function as opposed to process, complex, exhausting procedures that take up a lot of overhead are prioritized over leaner, more streamlined practices. When the organization switches to a process-oriented focus, operations become more cost-efficient and lean. From a governance and organizational viewpoint, a functional structure is hierarchical and often bureaucratic – the time it takes to brainstorm, get ideas approved, implement and test solutions can be unnecessarily dragged out. In contrast, a flat organizational structure facilitates communications and expedites decisions.

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Yes, there are numerous case studies that demonstrate the effectiveness of Business Process Re-engineering (BPR) in streamlining workflows. For instance, Ford Motor Company implemented BPR in the 1980s to address issues of high overhead costs and inefficiency. They reengineered their procurement process, which resulted in a significant reduction in administrative overhead and an increase in efficiency. Similarly, Taco Bell reengineered their restaurant operations, shifting from food preparation in-store to centralized food preparation, which led to significant cost savings and improved service speed. These examples illustrate how BPR can dramatically improve operational efficiency and cost-effectiveness.

Business Process Re-engineering (BPR) aligns with digital transformation initiatives in a corporate setting by enabling organizations to rethink and redesign their business processes from the ground up. This can lead to dramatic improvements in performance. BPR can help in streamlining workflows, reducing costs, and making operations more efficient. In the context of digital transformation, BPR can help in identifying areas where technology can be leveraged to automate processes, improve efficiency, and reduce errors. This can include everything from automating routine tasks to implementing new technologies that can transform the way the organization operates. Ultimately, the goal of both BPR and digital transformation is to improve the efficiency and effectiveness of the organization.

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The business environment of a process-oriented team is also more holistic. In the traditional functional model, responsibilities are divided up. Employees are individualistic and focus on their own roles and aren't driven by their impact on overall team performance. This also leads to a more rigid culture and a general lack of trust and autonomy. Execs can use BPR to orient around process, and become leaner with a flat organizational structure that focuses on the client and value chain to create a holistic, collaborative environment that tests faster with greater cost efficiency. (Slide 3)

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Business Process Re-engineering (BPR) is a management approach focusing on the analysis and design of workflows and processes within an organization. It's different from other management frameworks in several ways. BPR is radical and aims at achieving dramatic improvements in critical performance measures, such as cost, quality, service, and speed. Unlike incremental management frameworks, BPR seeks to make fundamental changes in how business is conducted. It emphasizes a cross-functional organizational view, which contrasts with traditional hierarchical structures. However, it's important to note that BPR might not be suitable for all organizations due to its disruptive nature. It requires a significant commitment of time and resources, and there's a risk of failure if not managed properly.

Implementing Business Process Re-engineering (BPR) can be challenging due to several reasons. Firstly, resistance to change is a common issue as employees may be uncomfortable with the shift from traditional functional models to process-oriented teams. Secondly, it requires a significant investment of time and resources. Lastly, it may lead to temporary disruption in business operations. These challenges can be overcome by effective communication to explain the benefits of BPR, providing adequate training to employees, and ensuring a smooth transition by implementing changes in phases.

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BPR vs. Continuous improvement

When would an organization elect to use BPR over TQM, otherwise known as continuous improvement? The big difference between BPR and continuous improvement is that BPR is more radical and can lead to a complete redesign and overhaul of an organization's internal structures. Where continuous improvement attempts to make subtle enhancements to create gradual change, BPR makes radical change for high-impact, dramatic improvements. (Slide 4)

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An organization would choose to use Business Process Re-engineering (BPR) over continuous improvement methods in scenarios where radical, high-impact changes are needed. This could be when the existing processes are significantly inefficient or when the organization is aiming for a dramatic improvement in performance. BPR involves a complete redesign and overhaul of an organization's internal structures, which can lead to substantial improvements. On the other hand, continuous improvement methods aim for gradual change through subtle enhancements.

Business Process Re-engineering (BPR) contributes to transforming an organization from purely functional to lean, process-oriented, and collaborative by radically redesigning and overhauling the organization's internal structures. Unlike continuous improvement methods that aim for gradual change, BPR implements high-impact, dramatic improvements. This can lead to the elimination of unnecessary processes, streamlining of workflows, and fostering of collaboration among different departments, thereby making the organization lean and process-oriented.

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BPR phases

BPR can be roughly divided into four continuous phases: The first stage is "organize." Execs create a process map, prioritize areas for improvement, establish who will own each process, and then initiate the project. Second, comes the "process diagnosis." This stage usually entails a Gap Analysis or similar tool to evaluate how effectively the current process meets your goals, then rate its ability to meet customer requirements. Next is "process redesign'', where execs benchmark current processes, develop solutions to close the gap, and get buy-in from key stakeholders to develop their process improvement plan. Finally, "process deployment" is when execs implement the process improvement plan, measure their results, obtain feedback from customers, and complete the whole BPR process again. (Slide 7)

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Customer feedback in the process deployment stage of Business Process Re-engineering (BPR) is crucial as it provides valuable insights into how well the newly implemented processes are working. It helps in measuring the effectiveness of the changes made and identifying any areas that may need further improvement. This feedback can be used to make necessary adjustments to the processes, ensuring they meet customer requirements and contribute to the overall goals of the organization. It's a part of the continuous improvement cycle of BPR.

The effectiveness of process deployment in Business Process Re-engineering (BPR) is typically measured by implementing the process improvement plan, measuring the results, obtaining feedback from customers, and then repeating the whole BPR process. This allows for continuous improvement and refinement of the process. Key metrics may include cost savings, improved efficiency, increased customer satisfaction, and other specific goals set out at the beginning of the BPR project.

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Common BPR tools

As BPR can be complicated to implement, there are some common tools business operators and managers can use. There are eight common tools execs can use inside the BPR framework. The first is IT to help implement process-oriented structures, automate process monitoring, and reduce delays and downtime. IT improvement solutions should be looked into to avoid process stagnation. For larger organizations, IT overhauls are a huge undertaking and can often create resistance to change.

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IT improvement solutions can help avoid process stagnation in the BPR framework by implementing process-oriented structures, automating process monitoring, and reducing delays and downtime. These solutions can streamline workflows, increase efficiency, and ultimately lead to cost savings. However, it's important to note that for larger organizations, IT overhauls can be a significant undertaking and may face resistance to change.

There are numerous case studies that demonstrate the effectiveness of the Business Process Re-engineering (BPR) framework. For instance, Ford Motor Company implemented BPR in the 1980s to address issues of high costs and inefficiency. They re-engineered their procurement process, which resulted in a significant reduction in administrative overhead and an increase in efficiency. Another example is Taco Bell, which used BPR to redesign their business model, leading to a significant increase in profits. However, it's important to note that the success of BPR depends on various factors, including the organization's readiness for change, the involvement of employees, and the effective use of technology.

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Second is Change Management, which execs use to coach individuals and teams to overcome resistance to change, which typically follows a standard pattern. Business Benchmarking compares the organization's processes against its top competitor to strive for best-in-class performance. Value Chain Analysis inspects the entire value chain to lower costs and increase output across all business activities. Activity-based accounting is a process-oriented way to control costs so funds move away from areas of indirect benefit. Lastly, execs can implement tools to ensure teams self-monitor and are motivated to complete tasks autonomously. (Slide 8)

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Business Process Re-engineering (BPR) is a systematic approach to analyze, rethink, and redesign business processes from the ground up to achieve dramatic improvements in performance. It differs from other business management frameworks in several ways.

For instance, compared to Change Management, BPR is more radical and transformational, focusing on rethinking and redesigning the processes, while Change Management is about coaching individuals and teams to overcome resistance to change.

Benchmarking, another framework, compares the organization's processes against its top competitor to strive for best-in-class performance, while BPR focuses on internal process improvement.

Value Chain Analysis inspects the entire value chain to lower costs and increase output across all business activities, while BPR might focus on specific processes that need improvement.

Activity-based accounting is a process-oriented way to control costs, while BPR could lead to cost reductions as a result of process efficiencies.

Finally, Self-monitoring tools ensure teams are motivated to complete tasks autonomously, while BPR could involve changes to how teams work and are structured.

Business Process Re-engineering (BPR) aligns with the concept of digital transformation by fundamentally rethinking and redesigning business processes to achieve dramatic improvements in performance, such as cost reduction, speed, quality, and service. Digital transformation involves the use of digital technologies to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements. Therefore, BPR can be a key component of digital transformation, as it provides a structured approach to identify and redesign inefficient processes that can benefit from digital technologies.

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BPR service levels

So what impact does BPR have? This BPR service level graph BPR begins with a "definition" of the current process to nudge them towards more value and flows from specific to broad objectives. It demonstrates how BPR can possibly reshape an enterprise as it redefines the whole organization's strategic value proposition. As objectives progress, they lead to broader changes.

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The Business Process Re-engineering (BPR) framework contributes to reshaping an enterprise's strategic value proposition by systematically overhauling and rethinking the organization's processes. It starts with defining the current processes and nudging them towards more value. As the objectives progress, they lead to broader changes, redefining the entire strategic value proposition of the organization. This can result in dramatic improvements in performance, cost reduction, and streamlined workflows.

Business Process Re-engineering (BPR) and Lean Six Sigma are both methodologies for improving business processes, but they approach the task differently. BPR is a radical process that involves changing the whole business process from the ground up. It's often used when a company needs a complete overhaul to improve performance and efficiency. On the other hand, Lean Six Sigma is a more incremental approach. It focuses on reducing waste and improving quality by identifying and removing the causes of defects and minimizing variability in business processes. Both methodologies have their strengths and can be used depending on the specific needs and circumstances of the business.

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For instance, as process efficiency improves with BPR and new BPR best practices are leveraged, the focus on function-specific projects expands into core business processes, and value expansion happens. Value chains are focused on and optimized through business process redesign and as the redesign reaps benefits for the organization, an entire enterprise-wide transformation occurs. As this occurs, the organization's strategic value is ultimately redefined and more innovative. (Slide 11)

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Focusing on value chains and business process redesign enhances an organization's strategic value by improving efficiency and innovation. By concentrating on these areas, organizations can optimize their core business processes, leading to value expansion. As the redesign yields benefits, it triggers an enterprise-wide transformation, redefining the organization's strategic value and fostering innovation.

Business Process Re-engineering (BPR) has several practical applications in cost-cutting and workflow streamlining. Firstly, BPR can help in identifying and eliminating redundant and non-value-adding activities, thus reducing costs. Secondly, it can help in redesigning the workflow to make it more efficient and streamlined. This can lead to faster turnaround times and lower operational costs. Thirdly, BPR can help in automating certain tasks, which can further reduce costs and improve efficiency. Lastly, BPR can help in redefining the organization's strategic value, making it more innovative and competitive.

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Change management

To solidify an organization's transformation with the BPR framework, the need to manage expectations into a long-lasting transformation is key. That's why leaders should pay attention to change management to assist their organizations through transitional times. The change management curve represents the stages of this transition, with the initial shock and denial, to anger and fear as the old ways are disrupted, and eventually a stage of acceptance that becomes a long-lasting commitment to the change.

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The Business Process Re-engineering (BPR) framework contributes to cost-cutting and streamlining workflows in an organization by systematically overhauling and rethinking business processes from the ground up. This approach allows for the identification of inefficiencies and redundancies in the current processes, which can then be eliminated or improved. This results in streamlined workflows and reduced operational costs. Furthermore, BPR also involves change management, which helps organizations navigate through transitional times, further contributing to the efficiency and cost-effectiveness of the organization.

The transition phase in the Business Process Re-engineering (BPR) framework can be challenging due to several factors. Firstly, there can be resistance to change from employees who are comfortable with the old ways of doing things. This can lead to initial shock, denial, anger, and fear. Secondly, there can be a lack of understanding or clarity about the new processes, leading to confusion and inefficiency. To overcome these challenges, strong leadership and effective change management are crucial. Leaders should communicate clearly about the changes, provide training and support for employees, and manage expectations to ensure a smooth transition. It's also important to foster a culture of acceptance and commitment to the change.

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You can use the change management curve as a timeline. Edit the stages on this slide to fiscal quarters, for example, to represent where in the process your organization falls and where it hopes to be over a year's time. (Slide 13)

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Airbnb business case

What does that transformation look like in action? In May of 2015, Airbnb had a process problem. Designers had to wait on engineers to write code to visualize mockups on-screen, while engineers had to wait for researchers to validate a product, only to learn some of their fundamental assumptions were off. This approach used research as a validation tool and lacked true engagement between teams at the earliest stages of the process. Their product designers, engineers, and researchers operated in a functional capacity instead of a process-oriented one.

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Business Process Re-engineering (BPR) is a systematic approach to analyzing and redesigning business processes to achieve dramatic improvements in performance. It differs from other business frameworks in several ways.

For instance, compared to Lean and Six Sigma, BPR is more radical and aims for a complete overhaul of existing processes, while Lean and Six Sigma focus on incremental improvements.

Compared to Agile, BPR is less flexible as it requires a complete commitment to the new process design, while Agile promotes adaptability and continuous improvement.

However, it's important to note that the best choice of framework depends on the specific needs and context of the organization.

The key topics covered in the Business Process Re-engineering (BPR) framework enhance business strategy in several ways. Firstly, BPR focuses on redesigning and rethinking business processes from the ground up, which can lead to dramatic improvements in performance. This can enhance business strategy by making the organization more efficient and effective. Secondly, BPR can help to cut costs and streamline workflows, which can free up resources for other strategic initiatives. Lastly, BPR can help to identify and eliminate process bottlenecks, which can improve the speed and quality of service delivery, thereby enhancing customer satisfaction and competitive advantage.

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Through a collaborative BPR process, the 300-person product team spent nine months to entirely revamp the process to improve efficiency and capture more value. They created a single digital collaboration environment where designers and engineers could work together in real-time to update and redesign prototypes. This took a process that used to take days for product revisions and reengineered it to take 45 minutes. In this instance, Airbnb used IT to streamline their systems, change management to coach the team through a nine-month whole system redesign, and changed their internal value chain to prioritize outcomes instead of features. And they incorporated the research team early into the process so the design could be iterative, streamlined, and tested early to achieve the best results.

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Incorporating a research team early into the Business Process Re-engineering (BPR) process contributes to its effectiveness in several ways. Firstly, it allows for an iterative design process, where ideas can be tested, refined, and improved upon in a continuous cycle. This can lead to more innovative and effective solutions. Secondly, it enables the process to be streamlined, as the research team can identify potential bottlenecks or inefficiencies early on and address them before they become larger issues. Lastly, early involvement of the research team ensures that the re-engineered process is based on solid research and data, leading to more informed decision-making and better outcomes.

Business Process Re-engineering (BPR) prioritizes outcomes over features by focusing on the end results rather than the individual components of a process. It involves a complete redesign of business processes to achieve dramatic improvements in productivity, cycle times, and quality. In the context of BPR, outcomes refer to the desired results, such as improved efficiency, cost reduction, or enhanced customer satisfaction. On the other hand, features refer to the specific characteristics or functions of a process. By prioritizing outcomes, BPR ensures that the overall goals of the organization are met, rather than getting caught up in improving individual features that may not contribute to these goals.

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This process orientation ultimately made the product team more lean, holistic, team-oriented, and autonomous as workers knew they could trust each other since the digital platform showed all updates and data in one place. If your current workflows are holding back more profitable outcomes, you need this presentation. Download the Business Process Re-engineering (BPR) presentation for more slides on Gap Analysis, benchmarking, value chain analysis, and top BPR strategies, plus many more to save time and hours of work.

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Business Process Re-engineering (BPR) is a management approach focusing on the analysis and design of workflows and processes within an organization. It aims to help organizations fundamentally rethink how they do their work in order to improve customer service, cut operational costs, and become world-class competitors.

Other business management frameworks such as Lean, Six Sigma, and Total Quality Management (TQM) have different focuses. Lean is about waste reduction and efficiency, Six Sigma focuses on reducing process variation and improving quality, and TQM aims for long-term success through customer satisfaction.

In comparison, BPR is more radical and aims at changing the way how the work is done, not just improving the existing processes. It's often riskier and more disruptive, but can lead to dramatic improvements.

Business Process Re-engineering (BPR) can save time and hours of work in an organization by streamlining workflows and eliminating unnecessary tasks. It involves a thorough analysis of current processes, identifying areas of inefficiency, and redesigning these processes from the ground up. This can lead to more lean and efficient operations, reducing the time spent on certain tasks. BPR also promotes a more team-oriented and autonomous work environment, as it encourages transparency and trust among team members. This can further enhance productivity and save time.

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