The Product Market pyramid directly relates to the concept of delighting customers. It starts with identifying specific customer needs (Value Proposition), then developing a set of product features (Feature Set) to meet these needs. The topmost layer, the UX layer, is the real-world product interface that customers will see and use. If designed well, this interface can delight customers by providing a seamless and enjoyable user experience.
Why do so many products fail? It's not because they are built or marketed poorly, but because they d...
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