How does the RACI matrix improve project outcomes?

The RACI model manages the roles and responsibilities of a team in a project by assigning each task or deliverable to one of four roles: Responsible, Accountable, Consulted, and Informed. The Responsible role does the work to complete the activity, with help from other team members if needed. The Accountable role green lights the completion of the deliverable to fulfill the activity. The Consulted role is an individual or a group who is consulted to provide opinions or technical expertise required to complete an activity or deliverable. The Informed team members are notified of progress, most of the time, only when a task or deliverable is already completed.

In the RACI model, the role of the 'Responsible' is to do the work to complete the activity. Only one role is responsible, but other team members can help if needed.

In the RACI model, the consultation process for an activity is handled by the 'Consulted' role. This role is typically filled by an individual or a group who provides opinions or technical expertise required to complete an activity or deliverable. They are usually subject-matter experts who are in communication with the people responsible for activities.