The radar ball exemplifies the concept of a product as a mini-performance by enhancing the user experience and adding value to a simple game of catch. The radar ball, with its built-in microchip, provides immediate feedback on the speed of each throw, turning a simple game into a more engaging and interactive experience. This not only adds a new dimension to the game but also encourages social interaction, thereby transforming the product into a mini-performance.
By customizing each part of a customer experience, a product or service increases in value. Using ke...
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