The real-world product interface, or the UX layer, directly impacts the customer's experience as it is what the customers see and use. It is through this interface that customers interact with the product's features. If the interface is user-friendly, intuitive, and efficient, it can enhance the customer's experience, making the product more appealing and satisfying to use. Conversely, a poorly designed interface can frustrate users, negatively affecting their experience and perception of the product.
Why do so many products fail? It's not because they are built or marketed poorly, but because they d...
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