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Zappos' comprehensive four-week training program during the employee onboarding process contributes to its renowned corporate culture by immersing all new hires, regardless of their future role, in the core aspects of the business. This hands-on experience, which includes answering calls and communicating with customers, helps to instill a deep understanding and appreciation of the company's customer-centric approach. This shared experience and understanding help to foster a strong, unified corporate culture.
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Zappos, the online shoe and clothing retailer, is renowned for its corporate culture and innovative employee onboarding process. Central to its approach is a comprehensive four-week training program that all employees, regardless of their future role within the company, undergo. During this time, new hires spend time answering calls and communicating with customers, allowing them to directly experience the core aspect of the business from the ground up.
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How to streamline the onboarding and training process for new hires and set them up for success? An Employee Onboarding Handbook is not only convenien...
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