Question
Chapter 5 of the Infinite Game discusses the responsibility of businesses in the context of the infinite game. It emphasizes that leaders should invest their resources for the benefit of those they lead, keeping the infinite game going. The chapter differentiates between infinite-minded and finite-minded investors. Infinite-minded investors aim to advance a higher cause, which can lead to high profitability when successful. On the other hand, finite-minded investors are likened to gamblers. The chapter concludes by highlighting the importance of service orientation in creating loyalty among customers and employees, thereby giving the organization strength and longevity.
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The primary benefit of the Just Cause must go to people other than the contributors. A leader must invest his time, energy, and skills to benefit those he leads and keep the infinite game going. An infinite-minded investor looks to advance a higher cause, which, when successful, can be highly profitable. A finite-minded investor has a mindset similar to a gambler. This overall service orientation creates loyalty among both customers and employees, giving the organization both strength and longevity.
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