Inflection points in business that could have been spotted earlier with these methods might include a shift in customer preferences, the emergence of a disruptive competitor, or a change in market conditions. For example, if leaders were regularly engaging with customers, they might have noticed early signs of dissatisfaction with a product or service, allowing them to address the issue before it significantly impacted the business. Similarly, direct conversations with frontline employees could reveal operational challenges or innovative ideas that, if recognized and acted upon sooner, could have led to improved performance or new growth opportunities.
How can you foresee new growth opportunities and take advantage of the next inflection point? Distil...
View summary