Customers might experience a variety of actions, thoughts, and emotions when interacting with a brand. For example, they might feel excitement when discovering a new product, frustration when they can't find the information they need, or satisfaction when they receive good customer service. They might think about the value they're getting for their money, the quality of the products or services, or the reputation of the brand. Their actions could include browsing products, comparing prices, reading reviews, making a purchase, or contacting customer service.
Optimize revenue from your leads with our Customer Journey Maps presentation. Use this deck to draw...
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