There have been several controversial decisions made by gaming companies over the years. For instance, Electronic Arts (EA) faced backlash for its implementation of loot boxes in games like Star Wars Battlefront II, which many players felt was a form of gambling. Blizzard Entertainment also faced criticism for its handling of the Hong Kong protests, when it banned a professional Hearthstone player for expressing support for the protests during a live stream. Another example is Konami's decision to remove Hideo Kojima's name from the box art of Metal Gear Solid V, which led to a public outcry from fans.

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Decision-Making Models

How do you better organize your priorities to make stronger decisions backed up by data? With this collection of decision-making frameworks, you’ll le...

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Over the last 20 years, Sony's Playstation and Microsoft's Xbox have been neck and neck for the top-selling game console with each new generation. But both companies made decisions they had to walk back this year: Xbox decided to raise the cost and charge gamers the same price they would pay for a whole year of its Xbox Live Gold service, only now they would only get six months. Playstation also angered fans when it decided to shut down the legacy Playstation network stores, also ultimately deciding to walk back the decision.

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These decisions could negatively impact the perception of these brands among gamers. Gamers may view these actions as a disregard for their interests and loyalty, which could lead to a loss of trust and potentially a decrease in brand loyalty. This could ultimately affect the brands' sales and reputation in the gaming community.

Potential alternatives to the decisions made by Sony and Microsoft could include maintaining the original pricing structure for Xbox Live Gold service, instead of raising the cost. For Playstation, an alternative could be to keep the legacy Playstation network stores operational, or perhaps offer a transition plan for users to migrate to new platforms. These alternatives could potentially avoid upsetting their user base.

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