There are several ways to make your counterpart feel safe enough to talk about what they really want. Firstly, start any negotiation by listening. This creates trust and safety for a real conversation. Secondly, practice good listening as it helps develop emotional empathy. This can help you anticipate what the speaker is about to say. Lastly, use subtle verbal and non-verbal cues to signal empathy. This can ease the tension and encourage the person to open up.
Do you dread negotiations for fear of the conflict involved? The fact is that every aspect of our li...
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