Focusing on customer satisfaction in a production-based company can lead to several potential benefits. Firstly, it can lead to increased customer loyalty, as satisfied customers are more likely to return for repeat business. This can also lead to positive word-of-mouth, attracting new customers. Secondly, it can lead to improved product quality, as customer feedback can provide valuable insights for product development and improvement. Lastly, focusing on customer satisfaction can also lead to increased profitability, as satisfied customers are often willing to pay more for products or services they value.
The Goal uses simple reasoning as a tool to teach the Theory of Constraints (TOC) by presenting the...
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