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Some strategies for addressing unmet needs among customers include conducting regular customer surveys to identify their needs, developing new products or services to meet those needs, improving existing products or services, providing excellent customer service, and creating a customer-centric culture within the organization.
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The market for a product is the set of all existing and potential customers that share a set of related needs. Market size is measured in terms of the number of customers or total revenue generated. The Product Market Pyramid maps the market into an underlying Target Customer segment and followed by an Underserved Needs segment. This is because needs that aren't met can be identified only after selecting the Target Customers.
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Why do so many products fail? It's not because they are built or marketed poorly, but because they don’t delight customers. Read this book summary for...
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