Google's approach to people management has been revolutionary in several ways. Firstly, it is rooted in the fundamental belief that people are good and can be trusted. This has enabled Google to design a workplace where employees feel free, fulfilled, and happy. They are able to efficiently manage both their personal and work lives. Secondly, Google's approach is about improving teams from the inside out, not top down. It does not rely on complex quality or productivity improvement methodologies such as Six Sigma or Total Quality Management. Instead, it focuses on how human beings treat one another.
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Laszlo Bock, Google’s innovative Senior Vice President of People Operations, offers his best answers to these puzzling questions in his book Work Rule...
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Work Rules! is a detailed playbook for leaders who strive to emulate Google's people success in their own teams and organizations. This manifesto of simple truths offers transformative guidance to leaders who want to improve teams from the inside out instead of top down. That will not happen by institutionalizing some complex quality or productivity improvement methodology such as Six Sigma or Total Quality Management. This is about human beings and how we treat one another. Everything that has made Google wildly successful in the past 22 years is rooted in the fundamental belief that people are good and can be trusted. This is what has enabled Google to design a workplace where Googlers feel free, fulfilled, happy and able to efficiently manage both their personal and work lives. It doesn't get any more complicated than that.