Integrating Six Sigma into a company's operations can bring numerous benefits. It can lead to significant improvements in the quality of output from processes, by identifying and removing the causes of defects and minimizing variability. This can result in increased customer satisfaction and loyalty. Six Sigma can also lead to cost savings through improved operational efficiency and productivity. It can foster a culture of continuous improvement, with employees at all levels engaged in identifying and solving problems. Finally, it can provide a structured approach to project management, which can help ensure that projects are completed on time and within budget.
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American Express (AmEx) started its Six Sigma journey with a pilot initiative back in 1998, and by 2001, Six Sigma became part of the Global Reengineering initiative and was integrated more and more into the company. In 2004, Six Sigma projects were responsible for nearly half the benefits from reengineering activities at AmEx, according to high-tech B2B media firm, iSixSigma.