Turning a product or service into an experience can have several benefits. It can create a deeper connection with customers, as they are not just purchasing a product or service, but an experience that can evoke emotions and create memories. This can lead to increased customer loyalty and satisfaction. Additionally, it can differentiate a company from its competitors, potentially leading to increased market share and profitability. Finally, it can allow a company to charge a premium for its products or services, as customers are often willing to pay more for a unique and memorable experience.
By customizing each part of a customer experience, a product or service increases in value. Using ke...
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