Enter your email business to download and customize this presentation for free
Visualizing complex customer experiences, often through customer journey maps, provides several benefits. It allows businesses to gain insights into the actions, thoughts, and emotions that customers experience when they interact with a brand. This understanding can help businesses identify areas of improvement, enhance customer satisfaction, and ultimately drive business growth. It also helps in predicting future customer behavior and planning accordingly. Moreover, it aids in understanding the factors responsible for delivering customer experience, such as people, policies, technology, and processes.
Question was asked on:
Current State – these customer journey maps are the most commonly used. They provide insights into the actions, thoughts and emotions that customers currently experience when they interact with a brand. Day in the Life – these customer journey maps provide insights into the actions, thoughts and emotions your customers currently experience in all the activities in which they partake on a daily basis, whether or not they are related to your brand. Future State – these customer journey maps visualize what you assume the actions, thoughts and emotions your customers will be in the future when they interact with your brand. Service Blueprint – these customer journey maps are a less fancy version of one of Current State, Day in the Life or Future State maps. They deal with the factors responsible for delivering customer experience, such as people, policies, tech and processes.
Asked on the following presentation:
Optimize revenue from your leads with our Customer Journey Maps presentation. Use this deck to draw out and visualize complex customer experiences and...
Download 10 out of 27 slides
Enter your email business to download and customize this presentation for free
Download full presentation
Quarterly
Do you spend too much time and energy to acquire new customers? Our Customer Acquisition Toolbox can help track and manage customer acquisition costs. Use this presentation to increase the ROI of your customer acquisition efforts.
How do you stand out and acquire customers in an increasingly oversaturated field? A strong customer acquisition strategy is more than just competing for attention. Use this Customer Acquisition deck to help get organized as you segment, prospect, qualify, and maintain high-value leads.
Need to fix a broken sales team? Manage lead funnels and visualize sales pipelines with a kanban board visualization and sales dashboard to track top KPIs. The pipelines are fully customizable to any sales workflow specifications, and this sheet can be used by sales teams, individual reps, or sales managers who collect and track everyone's data all in one place. When everyone has visibility into an up-to-date sales funnel, estimated revenues are more accurate, managers can better plan ahead, and reps can better manage their funnels to win more deals.
Gain a better understanding and deepen the insights on your customers or target users with our collection of Customer Journey Maps. Use this essential visualization tool to learn from the good’s, identify the bad’s, ease user pain points, and deliver continuously improved versions of your offerings.
Need a dashboard to compare budget vs. actual spent? This fully customizable dashboard tracks budget vs actual and actual spent vs. ROI gained over any period. Customize two regular dropdown fields and two nested dropdown fields, and define top KPIs to track, such as products sold, customers or subscribers gained, or whatever needs to be calculated to find the best return on investment for the budget spent.