The challenges of transforming a product into an experience can include understanding the customer's needs and expectations, creating an engaging and immersive experience, and ensuring that the experience adds value to the product. It also involves a shift in mindset from focusing on the product's features to focusing on the customer's experience. This can be a complex process that requires a deep understanding of the customer, creativity, and a willingness to take risks.
By customizing each part of a customer experience, a product or service increases in value. Using ke...
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