The key elements of a solid crisis management plan include crisis-prevention, having a well-trained crisis management team, conducting practice exercises for plan implementation, and creating crisis communication drafts to use in times of crisis.
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The first part of crisis management is crisis-prevention, the experts say. This means having a solid crisis management plan, hiring and training your crisis management team and conducting practice exercises for plan implementation. This part also requires creating any crisis communication drafts you may have to use in times of crisis. Having these messages ready ahead of time will save you some nerve cells in an emergency situation.