A KANO diagram is a product development and customer satisfaction tool that helps product managers understand customer preferences. The key features of a KANO diagram include: 1. It categorizes customer preferences into five categories: Must-be, One-dimensional, Attractive, Indifferent, and Reverse. 2. It helps in understanding what features will satisfy customers and what features may disappoint them. 3. It aids in prioritizing the features based on customer satisfaction and dissatisfaction. 4. It helps in making strategic decisions about product development.
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