What are the key performance indicators to consider in issue tracking?

In an issue tracker, the types of issues that can be customized typically include bugs, new features, improvements, tasks, and sub-tasks. Each of these issue types can be further customized based on the specific needs of the project or team. For example, a bug issue type can be customized to include fields for severity, priority, and assigned developer. Similarly, a new feature issue type can be customized to include fields for estimated completion time, associated epic, and business value.

Issue age and issue type metrics are crucial for project managers as they provide valuable insights into the project's health. Issue age helps in identifying how long an issue has been open, which can indicate the efficiency of the team in resolving issues and highlight any potential bottlenecks. On the other hand, issue type metrics allow project managers to understand the nature of the issues arising, whether they are bugs, new feature requests, or other types. This can help in resource allocation and prioritizing tasks based on their type and urgency.

Pie charts in issue tracking provide a visual representation of data, making it easier to understand the distribution of issues. They can show the proportion of issues based on their status and priority, helping to identify areas that need immediate attention. Pie charts can also help in tracking the age of issues, the number of each issue type that's open, and other metrics that are useful for project management.