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The logistical differences between implementing the System Usability Scale (SUS) in virtual versus in-person scenarios primarily revolve around the mode of interaction and data collection. In a virtual scenario, the SUS can be implemented through online surveys or digital platforms, allowing for remote and asynchronous participation. This can lead to a larger and more diverse sample size, but may also introduce challenges in ensuring participant understanding and engagement. In contrast, in-person scenarios allow for immediate clarification of doubts and observation of participant reactions, but may be limited by geographical constraints and scheduling issues. Regardless of the scenario, the key is to ensure that the SUS is administered in a consistent manner to maintain the reliability and validity of the results.
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Similarly, the System Usability Scale, or SUS, obtains individual responses to survey questions. It then uses these responses to calculate a total usability score for each question. (Slides 22-23) Where the previous tool tracked the performance of tasks, this one documents user sentiment about overall usability. If the last tool revealed how easily subjects performed tasks, this tool will tell you how they feel about those tasks.
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