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The Balanced Scorecard framework consists of four main components: Financial, Customer, Internal Process, and Learning & Growth. The Financial perspective focuses on financial performance and use of resources. The Customer perspective emphasizes customer satisfaction and relationships. The Internal Process perspective looks at the efficiency and effectiveness of internal processes. Lastly, the Learning & Growth perspective focuses on employee learning and organizational improvement.
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The organization's BSC focused more on current than future capabilities. In addition, the operational impacts of realignment and change were unrealized by the institution /workforce. Communication and internal processes within the organization were unremarkable and poorly documented. Diminishing resources (people and finances) were a barrier to meaningful and effective change. Leader turnover negatively impacted the focus, sustainment and resourcing of institutional priorities and investments.
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Need a way to streamline your strategic planning process? The Balanced Scorecard (BSC) is a tried-and-true method used by some of the most successful ...
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