A service-level agreement (SLA) is a contract between a service provider and its customers that specifies the level of service expected from the service provider. In a subscription-based model, the SLA often outlines the services or products that will be provided on a regular basis, the quality of those services, and how disputes or problems will be resolved.
Subscription services have grown revenues 8X faster than the S&P500 and 5X faster than US retail sal...
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