A service-level agreement (SLA) is a contract between a service provider and its customers that specifies the level of service expected from the service provider. In a subscription-based model, the SLA often outlines the terms of the subscription, including the services to be provided, the expected level of service, and how disputes or issues will be resolved. It's a key component of the subscription model as it sets the expectations for the ongoing relationship between the provider and the subscriber.
Subscription services have grown revenues 8X faster than the S&P500 and 5X faster than US retail sal...
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