The safety valve in handling complaints refers to the method of allowing the complainant to express their grievances fully without interruption. This approach serves as a 'safety valve' because it helps to release the pressure and frustration that the complainant might be feeling.
By actively listening and showing empathy, you can defuse the situation and make the complainant feel heard and understood. This can lead to a more constructive conversation about how to resolve the issue.
Remember, the goal is not just to resolve the complaint but also to maintain a positive relationship with the complainant.
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Written over 80 years ago, this is a book that is as relative today as it was when it was first writ...
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