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Key metrics that can be underscored in a quarterly report include financial performance indicators such as revenue, net profit, operating expenses, and cash flow. Operational metrics like customer acquisition cost, customer lifetime value, churn rate, and conversion rate can also be highlighted. Additionally, metrics related to employee performance, diversity and inclusion, job creation, and learning and development efforts can be underscored. It's also important to highlight any significant corporate impacts.
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Corporate impact is another area that's important to highlight in a quarterly report. On one side, highlights of diversity and inclusion and job creation, where key metrics can be underscored. On the other side, execs can provide a quick breakdown of how the company spent resources on employee learning and development, whether that's continuous education, upskilling or other efforts. (Slide 27)
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