Customer feedback plays a crucial role in the overall system of a business. It acts as a reinforcing feedback loop, where positive feedback from customers can lead to more people trying the company's products or services. This, in turn, can lead to more positive feedback, creating a cycle of growth and improvement for the business. It helps in improving customer satisfaction and loyalty, identifying areas for improvement, and making informed business decisions.
How do you avoid wasted time, money, and resources from short-sighted decisions? When you think in s...
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