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Listening plays a crucial role in creating trust and safety in a conversation. It allows you to understand what the other person needs and wants. By focusing solely on the other person and what they have to say, you can create a safe environment for them to express their thoughts and feelings. This, in turn, builds trust and facilitates a real, meaningful conversation.
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Your first goal is to identify what your counterpart actually needs and to get them to feel safe enough to talk about what they really want. Make the other person and what they have to say your sole focus—not your position or argument, but theirs. Start by listening; it's the only way to create enough trust and safety for a real conversation.
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Do you dread negotiations for fear of the conflict involved? The fact is that every aspect of our lives involves some form of negotiation. Expert FBI...
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