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People often have bad information management practices due to a variety of reasons.
Firstly, lack of awareness and understanding about the importance of good information management practices can lead to negligence. Many people do not realize the potential consequences of poor information management until they face a problem.
Secondly, inadequate training and resources can also contribute to poor practices. Without proper training, individuals may not know the best practices for managing information.
Thirdly, there may be a lack of clear policies and procedures for information management in an organization. Without these, employees may not know what is expected of them.
Lastly, human error is also a significant factor. As mentioned in the book "The Design of Everyday Things", errors often occur when multiple things go wrong at the same time. This can be due to a combination of factors such as stress, multitasking, and distractions.
Therefore, to improve information management practices, it is crucial to address these issues through education, training, clear policies, and procedures, and by designing systems that are resilient to human error.
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British researcher James Reason first likened error to Swiss cheese. He argued that when systems go badly wrong, like when a nuclear power plant explodes, multiple things must go wrong and thus align in a grim cocktail of error. Think of holes in different pieces of Swiss cheese that line up so that a single straight line could pass through each of them. Norman says this is why most analyses of error are doomed to fail: stakeholders usually stop their investigation when they find one thing that went wrong. However, the answer is to be found further ahead, as catastrophes are usually caused by multiple things that go wrong rather than only one.
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How do designers improve their products to work around flaws in human logic? In The Design of Everyday Things, Don Norman teaches the top frameworks b...
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