It's important for leaders to expose themselves to the interfaces where customers engage with the organization because it allows them to directly observe and understand customer behaviors, needs, and challenges. This direct exposure can provide valuable insights that can inform strategic decisions and initiatives. It also helps leaders to identify potential inflection points in the business environment early, giving the organization a strategic advantage. Furthermore, it helps to overcome the issue of employees shielding leaders from unpleasant information to create a good impression.
How can you foresee new growth opportunities and take advantage of the next inflection point? Distil...
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