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Sinopsis

¿Cómo puedes utilizar el marketing para difundir tus ideas y lograr el impacto que buscas? La realidad es que el marketing ha cambiado, tiene más alcance y más velocidad que nunca antes. Y ya no es sinónimo de publicidad, algo que se hacía al cliente, en lugar de para ellos.

Esto es Marketing muestra cómo, en el mundo actual, el marketing efectivo debe basarse en la empatía y el servicio. Debes entender la visión del mundo y los deseos de tus clientes, crear tensiones y generar ideas que se difundan. Sobre todo, debes dirigirte al público más pequeño viable para tu mensaje y elaborar una historia que resuene con el oyente.

Questions and answers

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The lessons from "This is Marketing" can be applied in today's business environment by focusing on empathy and service. Understanding your customers' worldview and desires is crucial. Building tensions and creating ideas that spread are also important. Above all, targeting the smallest viable audience for your message and crafting a story that resonates with the listener is key.

A startup can use the key topics or framework covered in "This is Marketing" to grow by focusing on empathy and service. Understanding the customers' worldview and desires, building tensions, and creating ideas that spread are crucial. The startup should target the smallest viable audience for their message and craft a story that resonates with the listener. This approach will help the startup to effectively market their product or service, reach more people, and ultimately grow.

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Los 20 mejores insights

  1. El marketing ha cambiado: ya no es lo mismo que la publicidad, algo que se hacía al cliente, en lugar de para ellos. El marketing efectivo ahora se basa en la empatía y el servicio.
  2. Hay cinco pasos para el marketing: inventar, construir, contar la historia, difundir la palabra y aparecer.
  3. Tu objetivo es el cambio que buscas hacer en el mundo. Tu estrategia es la forma duradera en la que estás invirtiendo para alcanzar ese objetivo. Tus tácticas son los muchos, muchos pasos que tomas en nombre de tu estrategia.
  4. Tu historia tiene que resonar con el oyente, decirles algo que están esperando escuchar y están dispuestos a creer.
  5. Tu marca es la promesa que estás haciendo a tu cliente. Tu logotipo es el recordatorio Post-it de la promesa de la marca.
  6. No puedes ser visto hasta que aprendas a ver. Esto incluye ser consciente de la visión del mundo del cliente, ¿es la visión horizontal de afiliación o la visión vertical de dominio?
  7. Busca el número más pequeño viable de personas que necesitas influir para que valga la pena el esfuerzo. Estas son las personas que quieren lo que estás ofreciendo y están abiertas a escuchar tu mensaje. Enfócate en lo que creen y lo que quieren.
  8. Reclama tu rincón del mapa, el borde más lejano donde la gente realmente quiere lo que tienes para ofrecer. No apuntes al centro popular del mapa; ya está demasiado lleno. En su lugar, construye una historia verdadera donde eres la elección clara y obvia.
  9. No estás vendiendo cosas, estás vendiendo conexiones, sentimientos y estatus. Esto significa que tienes que averiguar lo que la gente quiere.
  10. ¿Quién es el grupo exclusivo al que estás tratando de llegar? Piensa como los Grateful Dead: atrae a una audiencia relativamente pequeña, confía en los fans para difundir la palabra y reclama tu rincón del mapa.
  11. El marketing es el acto de hacer que el cambio suceda.
  12. No puedes cambiar a todos, así que pregunta, "¿Para quién es?" para enfocar tus acciones.
  13. Internet es una parte clave del marketing hoy en día. Se siente como un vasto y libre patio de recreo; en realidad, es el medio más grande y el más pequeño, compuesto por mil millones de susurros diminutos.
  14. Utiliza la narrativa de tres pasos para la acción desarrollada por Marshall Ganz para liderar tu tribu: la historia de uno mismo, la historia de nosotros y la historia de ahora.
  15. La mejor manera de ganar confianza es a través de la acción. Necesitas ser confiable para tu mercado más pequeño viable, ser famoso para ellos y aparecer para ellos.
  16. Haz marketing a un individuo como tu jefe de la misma manera que haces marketing al mundo: ve los roles de estatus; descifra dominio versus afiliación y usa la confianza para ganar inscripción.
  17. "Barato" es otra forma de decir "asustado". Si eres el más barato, no estás prometiendo un cambio, solo estás prometiendo lo mismo pero por menos. El precio bajo es el último refugio del comercializador que se ha quedado sin ideas.
  18. Servirás a muchas personas, pero solo te beneficiarás de unas pocas, así que busca y deleita a las pocas; comienza enfocándote en los neófilos, aquellos que abrazan el cambio y tienen un problema que puedes resolver ahora mismo.
  19. Utiliza el símbolo correcto para tu audiencia, esto es especialmente importante hoy en día, cuando las personas escanean en lugar de estudiar, y si necesitas, ten el valor de inventar nuevos.
  20. Las personas no quieren la cosa que has hecho, quieren lo que hará por ellos y cómo los hará sentir.

Resumen

Para hacer marketing de manera efectiva en el mundo actual, debes dirigirte al número más pequeño viable de personas y contar una historia que coincida con sus sueños y narrativa. Date cuenta de que no estás vendiendo realmente cosas o un servicio, estás vendiendo sueños, conexiones y estatus. Algunas personas quieren cambiar su estatus, otras protegerlo; algunas están motivadas por la visión horizontal de afiliación y otras por la visión vertical de dominio. Usa los símbolos correctos para tu audiencia. No te vendas barato; establece tu precio teniendo en cuenta la promesa que estás haciendo y las expectativas de tu mercado más pequeño viable. Construye confianza y aparece de manera constante mientras organizas tu tribu.

Questions and answers

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The lessons from "This is Marketing" can be applied in today's business environment by focusing on the smallest viable number of people and telling a story that aligns with their dreams and narratives. It's important to understand that you're not just selling a product or service, but also dreams, connections, and status. Recognize what motivates your target audience, whether it's a change in status, affiliation, or dominion, and use appropriate symbols. Don't undervalue your offering; set your price considering the promise you're making and the expectations of your smallest viable market. Consistency in showing up and building trust is key in organizing your tribe.

This is Marketing" has influenced corporate marketing strategies by emphasizing the importance of targeting the smallest viable number of people and telling a story that matches their dreams and narratives. It has shifted the focus from selling products or services to selling dreams, connections, and status. The book also highlights the importance of using the right symbols for your audience, not selling yourself cheap, and building trust by showing up consistently. It encourages marketers to set their prices bearing in mind the promise they are making and the expectations of their smallest viable market.

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El marketing hoy

El marketing está a nuestro alrededor; lo damos por sentado. Al mismo tiempo, el marketing tiene más alcance, con más velocidad, de lo que nunca ha tenido antes. Entonces, ¿qué vas a hacer con ese impacto?

La realidad es que incluso tu mejor trabajo, el más generoso e iluminador, necesitará ayuda para encontrar a las personas a las que está destinado a servir. ¿Cómo puedes difundir tus ideas, lograr el impacto que buscas y mejorar la cultura?

El marketing ha cambiado, pero nuestra comprensión de cómo se supone que debemos hacerlo no ha seguido el ritmo. Ya no es lo mismo que la publicidad; algo que se hacía al cliente, en lugar de para ellos. Más bien, el marketing efectivo ahora se basa en la empatía y el servicio. Implica muy poco en términos de gritar, apresurarse o coaccionar; lo que significa que ahora tienes que entender la visión del mundo y los deseos de tus clientes, crear tensiones y generar ideas que se difundan.

Questions and answers

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The key takeaways from "This is Marketing" that are actionable for entrepreneurs or managers are:

1. Marketing is no longer about advertising to the customer, but rather providing a service for them.

2. Effective marketing now relies on empathy and understanding your customers' worldview and desires.

3. Building tension and creating ideas that spread are crucial aspects of modern marketing.

4. The focus should be on how marketing can be used to spread your ideas and make the impact you seek.

The empathy and service-based approach to marketing challenges existing practices by shifting the focus from selling products to understanding and serving the customer's needs. Traditional marketing often involves aggressive advertising and persuasion tactics, whereas empathy and service-based marketing requires understanding the customer's worldview and desires, building tensions, and creating ideas that spread. This approach is less about shouting, hustling, or coercion, and more about creating value for the customer, which can be a significant shift for many businesses.

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Tu historia tiene que resonar con el oyente, decirles algo que están esperando escuchar y están dispuestos a creer. Para contar tu historia, necesitas ver cómo los humanos sueñan, deciden y actúan; y tienes que ayudarlos a convertirse en mejores versiones de sí mismos. En última instancia, estás tratando de conectar, no de transformar a alguien, sino de bailar con ellos.

Questions and answers

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Potential obstacles companies might face when applying the marketing strategies from "This is Marketing" could include resistance to change, lack of understanding of the target audience, and difficulty in creating a resonating story. To overcome these, companies could invest in change management strategies, conduct thorough market research to understand their audience, and work on creating a compelling narrative that aligns with their brand and resonates with their target audience.

'This is Marketing' addresses the issue of customer engagement and personalization by emphasizing the importance of understanding the customer's dreams, decisions, and actions. It suggests that effective marketing is about resonating with the customer and helping them become better versions of themselves. This approach inherently involves personalization as it requires understanding and catering to individual customer's needs and aspirations. The book also highlights the importance of creating a connection with the customer, which is a key aspect of customer engagement.

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Cinco pasos

Aquí están los cinco pasos para hacer marketing de manera efectiva en el mundo actual:

  1. Inventar: Inventar algo que valga la pena hacer, con una historia que valga la pena contar y una contribución que valga la pena comentar.
  2. Construir: Diseña y construye tu invención de tal manera que algunas personas, tu mercado más pequeño viable, realmente se beneficien de ella.
  3. Historia: Cuenta una historia que coincida con los sueños y la narrativa de ese pequeño mercado de personas.
  4. Difundir la palabra: Este es el paso en el que la gente se emociona con tu invención.
  5. Aparecer: Día tras día, año tras año, aparece, organiza y construye confianza de manera regular y consistente en el cambio que buscas hacer.

No vendas la broca

Theodore Levitt, un profesor de marketing de Harvard, dijo famosamente: "La gente no quiere comprar una broca de un cuarto de pulgada. Quieren un agujero de un cuarto de pulgada". Pero podemos llevar esto más allá: alguien quiere el agujero para poder poner un estante en la pared; lo que les permite mantener sus cosas ordenadas y a la vista; y, quieren sentirse bien por hacerlo ellos mismos.

Questions and answers

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The key takeaways from "This is Marketing" that entrepreneurs can implement to improve their marketing efforts are:

1. Understand your customer's needs: As Theodore Levitt said, people don't want to buy a quarter-inch drill bit, they want a quarter-inch hole. This means that entrepreneurs should focus on solving their customers' problems rather than just selling their products.

2. Use empathy and service: The book emphasizes the importance of empathy and service in marketing. Entrepreneurs should strive to understand their customers' feelings and needs and aim to serve them better.

3. Make an impact: The book encourages entrepreneurs to use marketing to spread their ideas and make an impact. This means that entrepreneurs should use their marketing efforts to make a positive difference in their customers' lives.

Startups can apply this principle by focusing on the end result or benefit that their product or service provides, rather than the product itself. This means understanding the needs and desires of their customers and tailoring their offerings accordingly. For example, a tech startup might not just sell a software, but a solution to a specific problem. By doing this, startups can differentiate themselves in the market and attract customers who are looking for the specific benefit their product provides.

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En otras palabras: "La gente no quiere comprar una broca de un cuarto de pulgada. Quieren sentirse seguros y respetados". No quieren la cosa que has hecho, quieren lo que hará por ellos y cómo los hará sentir.

El mercado más pequeño viable

Comienza tu marketing preguntándote qué cambio estás tratando de hacer que suceda. Enfócate en algo específico y alcanzable. No puedes cambiar a todos, así que piensa en cambiar a un grupo específico de personas. Elige tu grupo en función de sus visiones del mundo, lo que sueñan, creen y quieren (psicográficos), y no en función de cómo se ven (demográficos).

Questions and answers

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The book "This is Marketing" challenges existing paradigms in the marketing field by advocating for a shift from traditional demographic-based marketing to a more empathetic and service-oriented approach. It emphasizes the importance of understanding the worldviews, dreams, beliefs, and desires of a specific group of people (psychographics) rather than focusing on what they look like (demographics). The book also encourages marketers to start their campaigns by identifying the specific change they wish to effect, thereby making their marketing efforts more targeted and impactful.

A small business can use the concept of psychographics from "This is Marketing" to grow by focusing on the worldviews, dreams, beliefs, and desires of a specific group of people. Instead of targeting a broad demographic, the business should aim to understand and cater to the psychological attributes of their target audience. This understanding can guide the development of products, services, and marketing strategies that resonate with this group, leading to increased customer engagement and business growth.

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Ahora, considera cuál es el número más pequeño viable de personas que necesitarías influir para que valga la pena el esfuerzo. Estas son las personas que quieren lo que estás ofreciendo y están abiertas a escuchar tu mensaje. ¿Qué creen? ¿Qué quieren? Reclama tu rincón del mapa, el borde más lejano donde la gente realmente quiere lo que tienes para ofrecer. No apuntes al centro popular del mapa; ya está demasiado lleno. En su lugar, construye una historia verdadera donde eres la elección clara y obvia.

Questions and answers

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The lessons from "This is Marketing" can be applied in today's digital marketing environment by focusing on empathy and service. Identify the smallest viable number of people you need to influence and understand their needs and wants. Instead of aiming for the popular center, claim your corner of the market where people really want what you have to offer. Build a true story where you are the clear and obvious choice. This approach will help you stand out in the crowded digital marketing space.

1. Identify the smallest viable audience: Focus on a niche audience that is open to your message and wants what you're offering.

2. Understand your audience: Know their beliefs and desires to tailor your marketing message effectively.

3. Claim your unique position: Don't aim for the crowded center. Instead, find a unique position where you are the clear and obvious choice.

4. Use empathy and service: Effective marketing today is about empathy and service. Understand your audience's needs and serve them well.

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No estás vendiendo cosas, estás vendiendo conexiones, sentimientos y estatus. Entonces, tienes que averiguar lo que la gente quiere, esto no es tan simple, ya que todos quieren cosas diferentes. Comienza con la canasta central de sueños y deseos, el vocabulario compartido de todos los humanos, cosas como afecto, comunidad, salud, confiabilidad, respeto y tranquilidad. En algún lugar de esta canasta central están los sentimientos que quieres evocar en tu mercado más pequeño viable.

Questions and answers

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The marketing theories presented in "This is Marketing" challenge existing paradigms by shifting the focus from selling products to selling connections, feelings, and status. It emphasizes understanding what people want, which can be complex as everyone's desires are different. The book suggests starting with universal human desires such as affection, community, health, reliability, respect, and peace of mind. These are the feelings marketers should aim to evoke in their target market. This approach challenges traditional marketing practices that focus primarily on the product or service being sold.

While the book "This is Marketing" does not provide specific examples of companies, it outlines the principles that successful companies use. These principles include understanding what customers truly want, which goes beyond physical products to include feelings and status. Companies that have successfully implemented these marketing practices include those that have focused on building connections with their customers and understanding their core desires. This could include companies in various sectors, from technology to retail, that prioritize customer needs and desires.

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The Grateful Dead

The Grateful Dead generó millones en ingresos pero solo tuvo un hit en el top 40 de Billboard. ¿Cómo? Atraían a una audiencia relativamente pequeña, confiaban en los fans para difundir la palabra y reclamaban un rincón del mapa, conciertos en vivo con largas improvisaciones para los fans, en lugar de discos pulidos con éxitos cortos para la radio. Daban a los fans mucho de qué hablar, creando una familia de insiders.

Questions and answers

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The Grateful Dead's marketing strategy offers several insights that could influence corporate strategies or business models. Firstly, they focused on a niche audience, demonstrating the power of targeted marketing. Secondly, they relied on word-of-mouth marketing, showing the importance of building a loyal customer base that can advocate for your brand. Lastly, they prioritized live concerts over polished records, indicating that offering unique, memorable experiences can be more effective than striving for mass appeal.

The Grateful Dead's marketing strategy challenges existing paradigms in the field of marketing by focusing on a niche audience rather than mass appeal. They relied on their fans to spread the word about their music, creating a community of dedicated followers. This approach contrasts with traditional marketing strategies that aim for broad appeal and mass media exposure. The Grateful Dead also focused on live concerts and long jams, providing a unique experience for their fans, rather than producing polished records for radio play. This strategy emphasizes the importance of customer experience and word-of-mouth marketing.

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Hicieron todo esto gracias a tres cosas: talento, paciencia y el valor de ser peculiares.

Personas como nosotros

Los comercializadores reconocen la importancia de la frase, "Personas como nosotros hacen cosas como esta". Los comercializadores también reconocen que para hacer un cambio, necesitan normalizar nuevos comportamientos.Para descubrir cómo hacer esto, el primer trabajo del comercializador es definir quiénes somos nosotros. ¿Quién es el grupo exclusivo de personas, el grupo de fans, al que intentas llegar?

Questions and answers

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Potential obstacles companies might face when applying the marketing concepts from "This is Marketing" could include difficulty in defining their target audience, resistance to change within the company, or challenges in implementing new marketing strategies. To overcome these obstacles, companies could conduct thorough market research to better understand their audience, foster a culture of adaptability and openness to change within the company, and seek expert advice or training in implementing new marketing strategies.

A retail company can apply the innovative marketing approaches discussed in "This is Marketing" by first defining their target audience or "us". This involves identifying the specific group of customers they want to reach. Once this is defined, they can then work on normalizing new behaviors among this group. This could involve introducing new products or services, or changing the way they market existing ones. The key is to make these new behaviors seem normal and desirable to the target audience. Additionally, the book emphasizes the importance of empathy and service in marketing, which a retail company can incorporate by understanding and catering to the needs and wants of their customers.

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Tensión y afiliación

Los comercializadores efectivos tienen el coraje de crear tensión. Esto no es lo mismo que crear miedo; la tensión es algo que conduce al cambio. Significa interrumpir un patrón, hacer que las personas piensen en algo nuevo o diferente, abrazar una nueva experiencia educativa.

Estatus

El deseo de cambiar nuestro estatus, o protegerlo, impulsa casi todo lo que hacemos. Para el comercializador inteligente, esto significa reconocer que algunas personas tienen hambre de un cambio de estatus mientras que otras están desesperadas por mantener el estatus que tienen.

El estatus no es lo mismo que la riqueza. Es relativo, siempre en el ojo del espectador, y se aprende. Como comercializador, debes tener mucho cuidado al evocar el estatus. ¿Cómo son percibidas las personas a las que buscas servir por su comunidad elegida y qué ven cuando se miran al espejo? ¿Cómo mantienen, o intentan cambiar, ese estatus?

Questions and answers

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'This is Marketing' addresses the issue of status perception in marketing by emphasizing that status is not the same as wealth. It is relative and subjective, dependent on the individual's perception and their community's perception of them. The book suggests that marketers need to be mindful of this when promoting their products or services. They need to understand how their target audience perceives their status and how they maintain or attempt to change it. This understanding can significantly impact consumer behavior as it can influence their purchasing decisions.

This is Marketing" has influenced strategies for understanding and utilizing status in marketing by emphasizing the importance of empathy and service. It suggests that status is not the same as wealth, but is relative and perceived differently by different communities. Marketers are encouraged to understand how their target audience perceives their own status and how they seek to maintain or change it. This understanding can then be used to tailor marketing strategies that resonate with the audience's status perceptions.

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Afiliación y dominio

La afiliación y el dominio son diferentes formas de pensar sobre el estatus. Alguien que se preocupa por la afiliación se enfoca en quién los conoce, quién confía en ellos y dónde se encuentran dentro de la tribu. Alguien que se preocupa por el dominio se enfoca en lo que es suyo (no tuyo), quién tiene más poder y qué hacen ellos mismos. La sociedad moderna y urbana, el mundo de internet, las artes y la innovación, se basa principalmente en la afiliación. Admira el efecto de red.

Questions and answers

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The ideas in "This is Marketing" have significant potential to be implemented in real-world marketing scenarios. The book emphasizes the importance of empathy and service in marketing, which are crucial in today's customer-centric business environment. It also discusses the concept of affiliation and dominion, which can be applied to understand customer behavior and build effective marketing strategies. However, the practical implementation of these ideas would depend on the specific context and requirements of the marketing scenario.

The network effect is a concept in economics and business that describes how a product or service gains additional value as more people use it. In the context of "This is Marketing", the network effect is related to the idea of affiliation. In modern, urban society, which includes the internet, arts, and innovation, status is often determined by who knows you, who trusts you, and where you stand within your tribe or network. As more people affiliate with you or your product, its value and impact increase. This is the network effect.

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El comercializador efectivo debe estar consciente de la cosmovisión del cliente, ¿es la vista horizontal de la afiliación o la vista vertical del dominio?

Alcanzando a las personas correctas

Mientras que servirás a muchas personas, solo te beneficiarás de unas pocas. Esto significa que necesitas buscar y deleitar a las pocas.

Símbolos

No todos ven un símbolo de la misma manera; el comercializador inteligente tiene que usar el símbolo correcto para la audiencia y tiene que tener el valor de inventar nuevos. Esto es especialmente importante hoy en día, cuando las personas escanean en lugar de estudiar. La semiótica, las banderas, los símbolos y la taquigrafía que usas para contar tu historia, realmente importan. Y, cuando estás apuntando al mercado viable más pequeño, puedes elegir el símbolo que realmente funcionará para esas personas.

Questions and answers

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The ideas from "This is Marketing" have significant potential to be implemented in real-world scenarios. The book emphasizes the importance of empathy and service in marketing, which are crucial in today's customer-centric business environment. It also highlights the use of semiotics in marketing, which can be effectively used to communicate with the target audience. However, the success of implementing these ideas depends on the marketer's understanding of their audience and their ability to invent new symbols that resonate with them.

The use of symbols in marketing has significantly influenced corporate strategies. Symbols, as part of semiotics, play a crucial role in conveying a company's story and message to its target audience. They can be powerful tools for communication, especially in today's fast-paced world where people tend to scan rather than study. By using the right symbols, companies can effectively reach and resonate with their smallest viable market. This has led to more targeted and personalized marketing strategies. Furthermore, the use of symbols can also encourage companies to be innovative and creative in their approach to marketing, as they may need to invent new symbols that can better represent their brand or product.

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Recuerda que está bien contratar a un profesional, alguien que pueda diseñar un sitio web, un logotipo o una imagen de marca que a otras personas les gustará. A nadie le importa quién creó el símbolo, solo que funcione.

Recuerda también que tu marca no es tu logotipo. Más bien, "marca" es una abreviatura de las expectativas del cliente, ¿qué promesa creen que estás haciendo? Esa promesa es tu marca. El logotipo es el recordatorio Post-it de la promesa de la marca.

Finalmente, recuerda que está bien tratar a diferentes personas de manera diferente. Algunas personas quieren la emoción de lo nuevo; otros simplemente quieren encajar y hacer feliz al jefe. Algunos quieren una oportunidad para mejorar las cosas; otros simplemente quieren ganar.

A la mayoría de las personas les gusta lo que tienen; pero hay un pequeño porcentaje que busca activamente lo nuevo y lo diferente, los neofílicos, y otro pequeño porcentaje que defenderá el status quo sin importar qué. Este último grupo no es tu objetivo; olvídalos. Y, no tienes el tiempo ni el dinero para apuntar a la mayoría, que están mayormente satisfechos. En cambio, comienza enfocándote en los neofílicos, las personas con un problema que puedes resolver ahora mismo.

Questions and answers

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Companies targeting neophiliacs might face several obstacles. Firstly, neophiliacs are a small percentage of the population, so reaching them might require more targeted and niche marketing strategies. Secondly, neophiliacs are always in search of the new and different, which means companies need to constantly innovate to keep their interest. Lastly, neophiliacs might be more willing to switch to competitors if they offer something new and exciting. To overcome these obstacles, companies could focus on creating a strong brand identity that appeals to neophiliacs, invest in research and development to constantly bring new products or services to the market, and build strong customer relationships to increase loyalty and reduce the chance of them switching to competitors.

Yes, a successful case study that used the concept of neophiliacs is Apple Inc. Apple has always targeted the neophiliacs, the early adopters who are always seeking the new and different. They do this by constantly innovating and releasing new products and updates. This strategy has allowed Apple to build a loyal customer base that eagerly anticipates their new releases. They solve the problem of these neophiliacs by providing them with the latest technology and design.

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Estrategia y tácticas

Tu objetivo es el cambio que buscas hacer en el mundo. Tu estrategia es la forma duradera en la que estás invirtiendo para alcanzar ese objetivo. Tus tácticas son los muchos, muchos pasos que tomas en nombre de tu estrategia. Cambia tus tácticas en el minuto en que decidas que no te están ayudando a alcanzar tu estrategia.

Questions and answers

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The lessons from "This is Marketing" can be applied to improve a company's marketing efforts by focusing on the change the company seeks to make in the world. This change becomes the goal. The company should then develop a long-lasting strategy to reach that goal. The strategy should be supported by various tactics, which are the steps taken to achieve the strategy. If a tactic is not contributing to the strategy, it should be changed immediately. The book also emphasizes the importance of empathy and service in effective marketing today.

The concept of changing tactics to achieve a strategy is highly relevant in today's dynamic business environment. In a rapidly changing market, sticking to a single set of tactics can lead to stagnation and failure. Tactics should be flexible and adaptable, ready to change as the market conditions and business environment evolve. This allows a business to stay competitive and effectively work towards its strategic goals.

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Encontrar la estrategia de publicidad correcta puede ser difícil. Esto no significa que no debas intentarlo, solo sé consciente de lo que estás haciendo y por qué. El marketing de marca, como poner un cartel al costado de la carretera para el vodka Absolut, se ha utilizado durante generaciones. Tiene su lugar, pero necesitas ser paciente ya que realmente no puedes medir su efectividad. El marketing directo, como crear un anuncio en Facebook, es diferente. Es fácil difundir la palabra en línea, puedes llegar a las personas rápidamente, puedes apuntar a esas personas con más precisión que con cualquier otro medio, y puedes medir todo. Internet es una parte clave del marketing hoy en día. Se siente como un vasto y libre patio de recreo, y ciertamente es el medio más grande; pero también es el más pequeño, compuesto por mil millones de susurros diminutos.

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The internet is considered the largest marketing medium due to its vast reach. It allows businesses to connect with billions of people around the world, making it a powerful tool for spreading messages and promoting products or services. On the other hand, it's also the smallest marketing medium because it enables highly targeted and personalized marketing. Businesses can use data to understand their customers' behaviors and preferences, allowing them to create personalized messages and offers. This ability to target specific groups or individuals makes the internet a 'small' and precise marketing medium.

Some innovative strategies for using Facebook ads in direct marketing include:

1. Targeting specific demographics: Facebook allows you to target your ads based on age, location, interests, and more. This allows you to reach the right audience for your product or service.

2. Using video ads: Video content is more engaging and can convey more information than static images.

3. Retargeting: If a user has visited your website or interacted with your brand, you can use Facebook ads to retarget them and remind them of your product or service.

4. Testing different ad formats: Facebook offers various ad formats like carousel ads, single image ads, and more. Testing different formats can help you find what works best for your audience.

5. Using Facebook Pixel: This tool allows you to track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on your website.

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¿Cuánto?

El marketing cambia tu precio y el precio cambia tu marketing. El precio es tanto una señal como el motor del crecimiento de tu proyecto. Entonces, ¿cómo estableces el 'precio correcto'?

"Barato" es otra forma de decir "asustado". Si eres el más barato, no estás prometiendo un cambio, solo estás prometiendo lo mismo pero por menos. El precio bajo es el último refugio del comercializador que se ha quedado sin ideas. De manera similar, reducir tu precio te hará parecer menos confiable, y el comercializador inteligente sabe que necesita ser confiable. Sin embargo, "gratis" vale la pena considerarlo como una forma de difundir una idea rápidamente, compartir tu visión e ideas, construir conexiones.

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The themes in "This is Marketing" are highly relevant to contemporary marketing debates. The book emphasizes the importance of empathy and service in marketing, which are key aspects in today's customer-centric marketing approach. It also discusses the concept of value over price, which is a significant topic in current marketing discussions. The idea of using 'free' as a strategy to spread ideas quickly and build connections is another contemporary marketing strategy discussed in the book.

'This is Marketing' has significantly influenced marketing strategies and business models by emphasizing the importance of empathy and service in marketing. It discourages the practice of competing on price alone, suggesting that this is a sign of a lack of innovative ideas. Instead, it encourages marketers to build trust and connections with their audience. It also promotes the idea of using 'free' as a strategy to quickly spread ideas and visions. This has led to a shift in marketing strategies, with more focus on value creation and customer relationships rather than just price competition.

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Sobre todo, establece tu precio teniendo en cuenta la promesa que estás haciendo y las expectativas de tu mercado viable más pequeño.

Permiso y confianza

El marketing de permiso trata a las personas con respeto para obtener su atención. Requiere humildad y paciencia por parte del comercializador. Ganar el permiso de tus clientes no tiene que ser formal, pero sí tiene que ser obvio. Las suscripciones son un acto evidente de permiso. Una vez que tienes permiso, puedes educar; tómate tu tiempo y cuenta una historia.

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Permission marketing challenges existing marketing practices by shifting the focus from intrusive advertising to gaining the customer's consent before sharing marketing content. Traditional marketing often involves unsolicited advertisements, which can be seen as disruptive or annoying. In contrast, permission marketing respects the customer's time and attention, requiring the marketer to earn the right to send marketing messages. This approach fosters a more positive relationship between the marketer and the customer, but it requires patience and humility from the marketer.

A startup can use the concept of permission marketing to grow by treating its potential customers with respect and seeking their explicit permission to send them marketing messages. This approach requires patience and humility, as it involves building trust and establishing a relationship with the customer. Once permission is obtained, the startup can then educate the customer about its products or services, using storytelling to engage and connect with them. This method can lead to a more engaged and loyal customer base, which can ultimately drive growth.

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¿Cómo obtienes permiso en primer lugar? Crea intencionalmente un producto o servicio del que las personas decidan que vale la pena hablar. No recurras al atajo de las acrobacias, esas vienen de un lugar de egoísmo.

Construyendo confianza

El comercializador de confianza gana la inscripción. Y, en un mundo que escanea y chismorrea en lugar de leer e investigar, la mejor manera de ganar confianza es a través de la acción. Recordamos lo que hiciste mucho después de que olvidamos lo que dijiste.

¿Recuerdas tu mercado viable más pequeño? Necesitas ser confiable para ellos, ser famoso para ellos y aparecer para ellos. Usa relaciones públicas para contar tu historia a las personas correctas, de la manera correcta, y construir esa confianza.

Visualiza un embudo: en su camino, las personas cambian de extraños a amigos a clientes a clientes leales. El comercializador inteligente pone el esfuerzo en mejorar ese embudo. Prime la bomba con anuncios dirigidos a neofílicos, las personas que buscan encontrarte. Construye confianza con frecuencia y genera boca a boca. Dale una razón para querer contarles a sus amigos sobre ti.

Questions and answers

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Companies might face several obstacles when applying the marketing concepts from "This is Marketing". One potential obstacle could be the difficulty in understanding and implementing the concept of empathy in marketing. This can be overcome by training the marketing team on the importance of understanding customer needs and wants. Another obstacle could be resistance to change from traditional marketing methods. This can be overcome by demonstrating the effectiveness of new marketing strategies through small-scale trials. Lastly, generating word of mouth might be challenging. Companies can overcome this by providing exceptional customer service and creating unique, shareable experiences for customers.

The marketing theories in "This is Marketing" challenge existing paradigms by emphasizing the importance of empathy and service in marketing. Traditional marketing often focuses on reaching as many people as possible and convincing them to buy a product or service. However, "This is Marketing" suggests that effective marketing today is about understanding the needs and wants of the customers, and providing value through service. It also highlights the importance of building trust and generating word of mouth, rather than relying solely on advertisements.

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Un poderoso ejemplo de este embudo en acción es la historia de Facebook. Algunas personas se inscribieron porque "esto parece interesante"; más se unieron porque "esto puede ayudarme"; y finalmente casi todos se unieron porque "¡Soy la última persona en la tierra que no está haciendo esto!" No tienes que proponerte crear algo global, sin embargo, solo un embudo efectivo y confiable para tu mercado 'local' particular.

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'This is Marketing' addresses contemporary issues and debates in the field of marketing by emphasizing the importance of empathy and service in today's marketing strategies. It discusses the shift from traditional marketing tactics to more customer-centric approaches. The book uses real-world examples, like Facebook, to illustrate how effective marketing can create a trusted funnel for a specific target market. It suggests that successful marketing today is not about reaching everyone, but about reaching the right people and serving them effectively.

Potential obstacles companies might face when applying the marketing concepts from "This is Marketing" could include resistance to change, lack of understanding of the concepts, or difficulty in implementing them due to existing structures or systems. To overcome these obstacles, companies could invest in training and education to ensure all team members understand the concepts. They could also start small, implementing changes gradually and measuring their impact. Finally, they could seek external help, such as hiring a consultant or agency with expertise in these areas.

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Organiza tu tribu

Si tienes suerte, hay una tribu por ahí que te escuchará; no los posees, y probablemente sobrevivirían si te fueras, pero aún puedes organizarlos y liderarlos para que te extrañen si te vas. Los mejores comercializadores son agricultores, no cazadores. Ellos plantan, cuidan, aran, fertilizan, deshierban, y repiten.

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The idea of leading a tribe relates to current marketing trends and debates in the sense that it emphasizes the importance of building and nurturing a community around a brand or product. This is often referred to as 'tribal marketing'. In this approach, marketers focus on engaging with a specific group of people (the tribe) who share common interests or values, rather than targeting a broad audience. This can lead to higher customer loyalty and advocacy. The tribe, in essence, becomes a group of brand ambassadors who can spread the word about the product or service, thereby amplifying the marketing efforts. This concept is particularly relevant in today's digital age, where social media platforms enable the formation and nurturing of such tribes.

The concept of empathy and service can be applied in marketing strategies by understanding and addressing the needs and wants of the customer. This involves listening to the customer, understanding their problems, and providing solutions that meet their needs. It's about creating a relationship with the customer, not just selling a product or service. This approach aligns with the idea of being a 'farmer' in marketing, as discussed in "This is Marketing", where marketers nurture and cultivate relationships with their customers, rather than hunting for sales.

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El profesor de Harvard Marshall Ganz tiene una narrativa simple de tres pasos para la acción para liderar tu tribu: la historia de uno mismo, la historia de nosotros y la historia de ahora.

  • La historia de uno mismo: Esta es la historia que te da posición, tu oportunidad de explicar que eres personas como nosotros.
  • La historia de nosotros: Esta es la historia de la tribu; explica por qué tu historia de uno mismo es relevante para nosotros y cómo nos beneficiaremos cuando formemos parte de la tribu.
  • La historia de ahora: Este es el punto de inflexión, cuando enlistas a la tribu en tu viaje.

Consigue que el jefe diga sí

El marketing a una persona es en muchos aspectos lo mismo que el marketing al mundo. Si entras con lo que quieres y una falsa sensación de urgencia, o si entras pidiendo autoridad sin ofrecer responsabilidad, probablemente no podrás cambiar su mente.

En cambio, cambia el proceso al ver los roles de estatus; decodificando dominio versus afiliación; y usando la confianza para ganar la inscripción.

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