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Yes, issues can be re-assigned to different resolvers. This is a common practice in issue tracking systems to ensure that tasks are handled by the most suitable or available team member. The process usually involves a manager or team lead changing the assignment in the issue tracking system. However, it's important to communicate these changes to both the original and new resolver to avoid confusion or duplicated work.
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This is an Issue Tracker spreadsheet template we created and is meant to complement whatever issue tracker software system you use. To make ours, we started by making an issue list to track open tickets, then divided that list into a reporter section for whoever opens the ticket and a resolver section for whoever is assigned the ticket. Reporters can either be internal team members or external customers who experience issues. A chart at the top shows resolver availability so managers know whose schedule is the most open to assign new issues. Each ticket also has its own ID key, which can be defined by us, or by the ticketing software we use.
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Need to track bugs and new features to implement? Use our Issue Tracker to plan, assign, manage, report, and track the progress of multiple issues. An...
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