Question
Yes, an issue tracker can be accessed and updated by multiple users simultaneously. This is a key feature of most issue tracking systems, allowing for real-time collaboration and updates. Team members can view, assign, and update the status of issues, while managers can monitor progress and reassign tasks as needed. This simultaneous access ensures that everyone stays informed and can respond quickly to changes or updates. However, the specific capabilities may vary depending on the software used.
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This is an Issue Tracker spreadsheet template we created and is meant to complement whatever issue tracker software system you use. To make ours, we started by making an issue list to track open tickets, then divided that list into a reporter section for whoever opens the ticket and a resolver section for whoever is assigned the ticket. Reporters can either be internal team members or external customers who experience issues. A chart at the top shows resolver availability so managers know whose schedule is the most open to assign new issues. Each ticket also has its own ID key, which can be defined by us, or by the ticketing software we use.
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